Privacy Policy

Effective date: January 2025

This Privacy Policy describes how Tfrheeda (“Tfrheeda”, “we”, “our”, “us”) collects, uses, processes, and protects your information when using our mobile application, website, and property booking services (“the Platform”).

This policy is designed to meet international requirements, including:

• GDPR (EU General Data Protection Regulation)
• CCPA/CPRA (California)
• Apple App Store & Google Play Data Safety rules
• Industry standards for booking & reservation platforms

1. Information We Collect

1.1 Account & Identity Information

We collect data when you create an account or verify your identity:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Date of birth (if required for identity validation)
• Government ID (optional or required for high-risk bookings)

1.2 Property Listings (Hosts)

• Property photos & videos
• Location & map details
• Amenities & description
• Pricing, availability & booking rules

1.3 Booking Information (Guests)

• Reservation dates
• Number of guests
• Communication with hosts
• Preferences or special requests

1.4 Mobile App and Device Data

Collected automatically:

• IP address
• Device type, OS version, model
• App version & usage analytics
• Crash logs and diagnostic data
• Device identifiers (IDFA, AAID, Device Token)
• Push notification tokens

1.5 Location Data

If permission granted:

• Precise location (GPS) — to show nearby properties
• Approximate location — for analytics and service improvement

1.6 Payment & Financial Data

• Payment method
• Billing address (if required)
• Transaction history

We do not store credit card numbers. Payments are handled by PCI-compliant processors.

1.7 Communications & Messages

• In-app chat between hosts and guests
• Customer support messages
• Email and SMS messages

Messages may be scanned by automated systems to detect fraud or policy violations.

2. How We Use Your Information

We process your data to:

• Provide booking and reservation services
• Verify identity and ensure platform safety
• Enable communication between hosts and guests
• Improve app performance and fix errors
• Process payments and refunds
• Detect and prevent fraud, spam, and abuse
• Send alerts, booking updates, and push notifications
• Comply with legal obligations

3. Automated Decision-Making & Profiling

We may use automated systems to:

• Evaluate booking risk (fraud detection)
• Prioritize support cases
• Recommend listings based on user preferences

You may have the right to request human review.

4. Sharing Your Information

4.1 With Hosts

If you book a property, we share:

• Your name
• Profile information
• Booking dates
• Communication messages

4.2 With Guests

If you are a host, we share your:

• Property listing details
• Host profile name
• Host rating

4.3 Third-Party Services

Including:

• Payment processors
• Cloud hosting & database providers
• SMS / Email providers
• Analytics (Firebase, AppCenter, Crashlytics)
• Fraud prevention tools

4.4 Legal Compliance

We may disclose information to law enforcement when required.

5. International Data Transfers

Your data may be processed in servers located outside your country. Where required, we use:

• Standard Contractual Clauses (SCCs)
• Industry-standard encryption
• Data minimization

6. Data Retention

We retain:

• Account data — while your account is active
• Bookings — minimum 5 years (legal requirement)
• Messages — up to 3 years (fraud & dispute handling)
• Analytics — 24 months

7. Your Rights

Depending on your region, you may request:

• Access to your data
• Correction or deletion
• Restriction of processing
• Data portability
• Unsubscribe from marketing

Contact us to exercise these rights.

8. Security Practices

We use:

• Encryption in transit (TLS)
• Encrypted databases
• Access control & role-based permissions
• Regular vulnerability testing

9. Children’s Privacy

The app is not intended for children under 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy periodically. The latest version will always be available within the app and at: https://tfrheeda.ly/privacy-policy.html

11. Contact Us

For questions or privacy requests, contact:

Email: support@tfrheeda.ly